| Cover | 1 |
| 3 Table of Contents | 3 |
| 4 President's Message | 4 |
| 6 What Drives Patient Outcomes? | 6 |
| 9 Florida's Medicaid Churn | 9 |
| 12 ACHIEVING GREATER PATIENT SATISFACTION THROUGH EVIDENCEBASED HEALTH COACHING! | 12 |
| 14 CMS Considers a Value-Based Purchasing Program for Home Health Care Agencies | 14 |
| 17 Where to Go For Private Home Care Business | 17 |
| Back Cover | 20 |