| Cover | 1 |
| TABLE OF CONTENTS | 3 |
| PRESIDENT’S MESSAGE 4 | 4 |
| OASIS SPOTLIGHT:OUTCOME REPORTS VS.CLINICIAN REPORTS 6 | 6 |
| THE SILVER LINING OF ICD-10 9 | 9 |
| THE ROLE OFTECHNOLOGY IN HOMECARE MOVING FORWARD 11 | 11 |
| THE BEST OF TIMES OR THE WORST OF TIMES? 14 | 14 |
| POSITIONING YOURAGENCY AS A COSTEFFECTIVEPROVIDEROF CARE 18 | 18 |
| THE STATE OF THE WORKFORCE FOR HOME CARE AND HOSPICE 21 | 21 |